The Alfresco Government Summit took place on May 22, 2018; discussions this year ranged from leveraging the power of open source to streamlining business processes. While the overall theme of the summit revolved around one of today’s hottest buzzwords, digital transformation, it was clear that this popular term comes with its share of challenges. Acuity Systems’ CEO, Paul Shulman, discussed some of those issues during his summit presentation, “How Winners Deliver the NOW Experience.”